Atlanta Convention & Visitors Bureau

Job Description

Position: Representative, Front Desk (Part-Time)
Department: Convention Services
Exemption Status: Non-Exempt
Position Reports to: Representative, Convention Services & Supervisor, Front Desk

General Description

The front desk representative is responsible for greeting and providing information to clients, visitors and other guests of ACVB.

Our Team

Discover Atlanta is an innovative, inclusive and diverse marketing organization publishing content in multiple print, digital and social channels, and regularly producing award-winning campaigns. Discover Atlanta publications are the leading resource for travelers and locals to find things to do – from arts and culture to history and heritage, restaurants and more. Operated by Atlanta Convention & Visitors Bureau, Discover Atlanta is the official destination marketing organization for the city and serves to favorably impact Atlanta’s economy through conventions and tourism, a multi-billion-dollar hospitality industry.

Responsibilities (including, but are not limited to the following)

• Greet office visitors
• Answer, screen and direct phone calls to staff
• Direct courier and package deliveries to the mail center
• Open and close reception area depending on scheduled shift and business hours
• Perform needed administrative tasks as directed

Supervisory Responsibilities

This position has no direct reports.

Knowledge & Skills

• Technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Calendar, Teams, etc.)
• General familiarity of DiscoverAtlanta.com
• Thorough knowledge of Atlanta and it’s hospitality industry (i.e. hotels, restaurants, attractions, transportation, etc.)

Core Competencies

• Job knowledge
• Strong team player
• Excellent interpersonal and customer service skills
• Excellent professionalism and business etiquette skills
• Prompt and punctual

Education & Work Experience

• High school diploma or equivalent required
• Minimum 1 year of experience in an office setting preferred (internships included)

Additional Information

• Work Hours: Monday – Friday afternoons (between 1-5 p.m., ability to work multiple days of the work week)
• Work Environment: Standard, temperature-controlled office environment with moderate office noise level
• Work Location: This is a part-time on-site position located in the Atlanta 2-3 days a week
• Physical Requirements: Light lifting up to 15 lbs. Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Travel: 0%

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.