Atlanta Convention and Visitors Bureau

Job Description

Position: Coordinator, Sales
Department: Sales
Exemption Status: Non-Exempt
Position Reports to: Vice President, Sales; Citywide Sales Executive; National Sales Manager

General Description

The sales coordinator is responsible for supporting sales managers, coordinating sales activities, and maintaining relationships with clients and members in an effort to sell, service and market Atlanta & Georgia as a premier destination for group travel and meetings.

Responsibilities (including, but are not limited to the following)

Sales & Services

• Answer incoming sales calls and route to appropriate resource
• Promote and redirect callers to online request for proposal system
• Maintain phone lines for assigned managers as directed
• Maintain appointment and/or travel schedule for assigned managers
• Assist with maintaining programs, projects and expenses according to ACVB guidelines 
• Assist with lead catching duties
• Qualify leads to include identification of group schedule, room night needs and convention center space
• Send leads to hotels and convention center, execute appropriate follow-up
• Assist with preparing bid presentations for destination/site selection committee
• Assist with coordinating customer site inspections
• Distribute definite booking and lost information to all parties involved in the lead process
• Generate sales kits and bid books

Other Duties

• Maintain a positive working relationship with ACVB members
• Maintain current knowledge of member hotels (inventory), venues, restaurants, attractions, etc.
• Attend ACVB, member, and hospitality related events as directed
• Provide additional support to department projects and related ACVB programs as directed
• Stay up to date with hospitality industry trends

Knowledge & Skills

• Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, etc.) and CRMs
• General sales knowledge
• General knowledge of Atlanta’s hospitality industry

Core Competencies (areas reviewed in annual performance evaluation)

• Job knowledge & accuracy
• Strong team player
• Detail-oriented and proactive
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Strong organizational and time management skills
• Strong customer service and business etiquette skills

Education & Work Experience

• High School diploma or equivalent required; college degree strongly preferred
• Minimum 2 years of experience in a sales support role, hospitality experience preferred (internships included)

Additional Information

• Work Hours: Monday – Friday (minimal early mornings, late evenings and weekend work)
• Work Environment: Standard, temperature-controlled office environment with moderate office noise level
  • During offsite meetings, events and site visits, work environment changes depending on location: hotel, restaurant, convention facilities, airplane, and related travel and event venues
• Work Location: This is a full-time on-site position located in the Atlanta office four days a week, and one remote working day a week
• Physical Requirements: Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
  • Light lifting up to 10 lbs.
  • Position requires minimum amount of walking/standing during site visits, FAMs and related sales activity
• Travel: 0-10%

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.