Atlanta Convention and Visitors Bureau

Job Description

Position: Intern
Department: Destination Services
Exemption Status:  Non-Exempt
Position Reports to: Director, Destination Services | and Vice President, Destination Services

General Description

The destination services internship provides an in-depth learning experience about destination marketing organizations. With a focus on destination services (DS), this internship will offer opportunities to discover what is takes to prepare for major convention, sporting and special events.

Responsibilities (including, but are not limited to the following)

• Learn the basic operation of ACVB’s CRM (customer relationship management technology)
• Assist with preparations for site visits, Connects, FAMs (familiarization trips), and other DS related events (activities associated with this will include confirming hotel and site visit itineraries)
• Organize and update the destination services resource library
• Conduct research for the DS team
• Shadow team members on site visits and related meetings
• Assist with ordering, tracking, and distribution (brochures, buttons, promotional materials, and related merchandise)
• Provide on-site logistical assistance for special projects and events at the GWCC
• Assist with tracking of client services activities
• Assist with department phone lines

Knowledge & Skills

• Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Word, Excel, Teams, PowerPoint, etc.)
• Basic understanding of and demonstrated interest in Atlanta’s hospitality industry, travel and tourism

Core Competencies

• Strong oral and written communication skills
• Willingness and ability to learn quickly in a fast-paced environment
• Excellent interpersonal skills
• Detail-oriented with the ability to take initiative
• Strong team player
• Strong organizational and time management skills

Education & Work Experience

• Currently pursuing a college degree in hospitality management or a related discipline

Additional Information

• Work Hours: Monday – Friday, 20 hours/week during normal, business hours
• Work Environment: Standard, temperature-controlled office environment with moderate office noise level
• Work Location: This is a part-time on-site position located in the Atlanta office five days a week, for a maximum duration of 12 weeks
• Physical Requirements: Light lifting up to 5 lbs. Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Travel: 0-5%
• Academic credit: If intern wishes to receive academic credit for the internship, it will be the intern’s responsibility to make arrangements with their school.

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.