Atlanta Convention and Visitors Bureau

Job Description

Position: National Sales Manager
Department: Sales
Exemption Status: Exempt
Position Reports to: Vice President, Sales

General Description

The national sales manager is responsible for the selling and marketing of Atlanta and Georgia as a premier destination for group meetings utilizing 251-1200 rooms on peak night.

Responsibilities (including, but are not limited to the following)

Sales

• Prospect potential meeting business: telemarketing, regularly trace existing accounts for future solicitation and utilize various resources to include ACVB satellite sales reps, Atlanta based influencers of association and corporate meetings, third party facilities and hotels
• Qualify leads to include identification of group schedule 
• Send leads to hotels and execute appropriate follow-up 
• Maintain ongoing communication with clients, hotels, and related vendors regarding changes, updates, decision dates, etc.  
• Serve as the intermediary and/or make bid presentations for destination/site selection committee
• Coordinate and conduct site inspections
• Distribute definite booking information to all parties involved in the lead process
• Represent ACVB at trade shows and related events as directed (coordinating the participation of Atlanta hospitality industry partners, set-up/breakdown of trade show booth, etc.)
• Make regular sales calls to prospective and existing customers

General Administration

• Manage programs, projects and expenses according to ACVB guidelines

Other Duties

• Maintain a positive working relationship with ACVB members
• Document all account details and activity in CRM system
• Maintain current knowledge of member hotels (inventory), venues, restaurants and attractions
• Attend ACVB, member and hospitality related events as directed
• Maintain active participation with assigned professional organizations
• Provide additional support to department projects and related ACVB programs as directed
• Stay up to date with hospitality industry trends

Supervisory Responsibilities

• This position will assist in the supervision of assigned support team members to include coaching, mentoring and performance management.

Knowledge & Skills

• Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, PowerPoint, etc.) and CRMs
• Extensive knowledge of Atlanta’s hospitality industry with an emphasis on the hotel inventory in the Downtown, Midtown and Buckhead areas
• Strong sales experience and skillset

Core Competencies (areas reviewed in annual performance evaluation)

• Job knowledge & accuracy
• Detail-oriented and proactive with the ability to take initiative
• Ability to work well under pressure and meet deadlines
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Strong customer service and business etiquette skills
• Strong organizational and time management skills
• Strong team player
• Proficient critical thinking and problem-solving skills

Education & Work Experience

• High School diploma or equivalent required; college degree strongly preferred
• Minimum 3 years of experience in hospitality-related sales

Additional Information

• Work Hours: Monday – Friday (with ability to work a flexible schedule to include moderate to significant early mornings, late evenings and weekend work)
• Work Environment: Standard, temperature-controlled office environment with moderate office noise level
  • During offsite meetings, events and site visits, work environment changes depending on location: hotel, restaurant, convention facilities, airplane, and related travel and event venues
• Work Location: This is a full-time on-site position located in the Atlanta office four days a week, and one remote working day a week
• Physical Requirements: Note: the physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Moderate lifting up to 35 lbs. (items may be separated to reduce weight)
  • Position requires significant amount of walking/standing during site visits, trade shows and related sales activity
  • Position requires significant amount of driving and commuting during site visits
• Travel: 10-20%

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.