Atlanta Convention and Visitors Bureau

Job Description

Position: Coordinator, Destination Services
Department: Destination Services (02)
Exemption Status: Non-Exempt
Position Reports to: Director, Destination Services

General Description

The coordinator, destination services is responsible for overall administrative support for the destination services department, including account assignment, logistics support, department resource development and management, and invoicing/billing. The position is also responsible for providing administrative and services fulfillment support for the destination services executives. 

Primary Responsibilities (include, but are not limited to)

Services Fulfillment

• Design customized maps
• Distribute material for clients (buttons, window posters, brochures, etc.)
• Coordinate convention welcome décor services, including pole banner permitting
• Facilitate service leads/RFPs with appropriate follow-up
• Coordinate site itineraries
• Provide support at Atlanta information booths
• Engage in special projects and events coordinated by department

Resource Development & Management

• Research resources
• Monitor and update road closure listings/conflict calendar
• Distribute monthly convention calendar
• Maintain department resource library, and associated collateral
• Manage ACVB Tahoe reservation process and maintenance schedule

Department Administration & Support

• Provide Administrative Support to Destination Services Executives 
• Monthly Account Assignment 
• Print and assemble promotional material for convention clients
• Order and ship merchandise for clients
• Answer and distribute calls to the appropriate departments or individuals
• Provide front desk support as directed
• Provide oversight and task management for department interns
• Act as department liaison to member companies
• Manage programs, projects and expenses according to ACVB guidelines
• Work with vendors and ACVB accounting to coordinate collection of commissions, hospitality contributions and client invoicing

Other Duties

• Maintain a positive working relationship with ACVB members
• Document all account details and activity in CRM
• Maintain current knowledge of member hotels, venues, restaurants and attractions etc.
• Attend ACVB, member, and hospitality related events as directed
• Provide additional support to department projects and related ACVB programs as directed
• Stay up-to-date with hospitality industry trends

Education & Work Experience

• Education
  • Minimum high school diploma or equivalent, college degree preferred
• Work Experience
  • Minimum 2 years of experience in an office support role within hospitality industry, hotel/venue operations experience highly preferred
• Knowledge, Skills and Abilities
  • Strong communication skills (oral and written)
  • Strong sense of time management with the ability to work well under pressure and meet deadlines
  • Proficient in Microsoft Office and CRMs, Adobe Illustrator preferred
  • General knowledge of Atlanta’s hospitality industry

Knowledge & Skills

• Excellent technology-based skillset to include knowledge of Microsoft Office software programs (Outlook, Excel, Word, Teams, etc.) and CRMs
• General knowledge of Atlanta’s hospitality industry with an emphasis on the hotel inventory in the Downtown, Midtown and Buckhead area

Core Competencies (areas reviewed in annual performance evaluation)

• Job knowledge & accuracy
• Detail-oriented and proactive with the ability to take initiative
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Strong customer service and business etiquette skills
• Strong organizational and time management skills
• Strong team player

Additional Information

• Work Hours
• Work Environment
  • Standard, temperature controlled office environment with moderate, office noise level
  • During site visits work environment changes depending on location: hotel, restaurant, convention facilities, airplane and related travel and event venues
• Physical Requirements – The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Moderate lifting up to 15 lbs
  • Position requires moderate amount of walking/standing during site visits, FAMs and related activity
• Travel
  • 0 to 10%

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.

Join our team of professionals who are passionate about Atlanta! Candidates interested in applying for positions can send their resume with a cover letter to [email protected].