Atlanta Convention and Visitors Bureau

Job Description

Position: Coordinator, Membership
Department: Membership (01)
Exemption Status: Non-Exempt
Position Reports to: Director, Membership

General Description

The coordinator is responsible for driving membership engagement, retention, and visibility. This individual also establishes programs and initiatives to maximize benefit utilization and enhance member-based services.

Primary Responsibilities (include, but are not limited to)

Services

• Train members on how to maximize benefit utilization
• Implement initiatives to acclimate, support, and track engagement
• Assist the Membership Manager with the Bureau Buddy program (invitations, sign-up, point tracking etc.)
• Serve as ACVB member ambassador and liaison to navigate benefits within internal departments
• Recognize member milestones and features in ACVB publications
• Conduct member portal trainings for new and existing members
• Facilitate new member orientations
• Respond to new member inquiries
• Load all member inquiry responses and activities into the CRM accordingly

Events

• Assist with logistics for membership events (room design, presenters, registration, etc.)
• Assist with annual corporate events (Annual Meeting, Atlanta Hospitality Hall of Fame, Connect, etc.)

Administration

• Maintain and update all member profiles in database
• Manage customer service requests for member accounts
• Develop, schedule, and send member communications (member insider, invitations, know before you go, updates, etc.)
• Review and update member content for ACVB publications (Discover Atlanta Planner’s Guide, Discover Atlanta Now, etc.)
• Update member collateral (welcome packets, fact sheets, surveys, flyers etc.)
• Oversee and manage Savings in the City program

Other Related ACVB Activities

• Attend ACVB, member, and hospitality related events as directed
• Provide additional support to department projects and related ACVB programs as directed
• Stay up to date with hospitality industry trends

Qualifications

• Education
  • Minimum high school diploma or equivalent; college degree strongly preferred 
• Knowledge, Skills and Abilities 
  • Professional communication skills (oral and written)  
  • Strong attention to detail required
  • Strong sense of time management with the ability to take initiative, work well under pressure and meet deadlines 
  • Friendly and team player attitude
  • Proficient in Microsoft Office and CRMs, experience with basic accounting software preferred 
  • General knowledge of Atlanta’s hospitality industry

Core Competencies (areas reviewed in annual performance evaluation)

• Communication skills
• Problem solving
• Teamwork
• Customer service
• Job knowledge 

Additional Information

Atlanta Convention & Visitors Bureau, Inc. shall not discriminate against any employee or applicant for employment because of color, creed, religion, sex, sexual orientation, gender identity, marital status, parental status, familial status, national origin, age or disability.

• Work hours
  • Monday – Friday (Minimal early morning, late evening, and weekend work)
• Work environment 
  • Standard, temperature-controlled office environment with moderate, office noise level
  • Ability to work from home up to one day per week
  • During offsite meetings and events and site visits, work environment changes depending on location: hotel, restaurant, convention facilities, airplane, and related travel and event venues
  • (1) Work From Home Day per Week
• Physical requirements – The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Where applicable, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   
  • Moderate lifting up to 15 lbs.
• • Position requires moderate amount of movement to include moving between meeting rooms and workspaces, off-site meetings, event locations etc.
  • Position requires moderate amount of commuting to member prospect meetings and other ACVB related events

Join our team of professionals who are passionate about Atlanta! Candidates interested in applying for positions can send their resume with a cover letter to [email protected].